IT – Security

Secure server infrastructure

Our high-availability, fail-safe server infrastructure is housed in a state-of-the-art data center in Germany, certified by TÜV Informationstechnik GmbH (TÜViT) with the “Trusted Site Infrastructure” (TSI) standard that fulfils the mandatory Level 2 requirements.

Multiple layers of security and intrusion detection systems

Several professionally managed firewall clusters on multiple layers of our infrastructure block attacks. The intrusion detection system can detect threats at an early stage and deter them effectively thanks to state-of-the-art security measures.

Protection against physical access

Both digital and physical access to our systems is strictly monitored. Maximum security standards and advanced building security measures prevent unauthorized access and environmental influences.

Encrypted communication

We use the latest security standards and encryption methods for our online platform and for data transfer every time. This ensures that every single document and piece of data that is uploaded and processed is highly encrypted and protected against unauthorized access – the highest level of security.

GDPR compliance

We work in compliance with SDVO. Like all companies, A.C.T. GmbH is obliged to comply with EU-GDPR, which came into effect on May 25, 2018. We have also taken all necessary measures to ensure long-term compliance with data protection regulations. The Federal Data Protection Ordinance is one of the strictest in the world.

Secure and reliable delivery of your texts and translations

Instead of sending your texts and translations by e-mail, we make them available for you to download from our encrypted server if you prefer. Once we receive your document for translation, it never leaves our system until the finished translation is delivered to you. Our translators log into our system using secure connections and handle your translation directly in our system. The completed translation is then accessible to our translation managers from inside the system, so that the final acceptance process can also take place directly from there.

Multiple systems and locations to prevent data loss

The data center is designed such that if one server fails, another one immediately takes over with no interruption. If a disruption affects an entire region, whether due to technical malfunctions or environmental influences, our systems are booted in a geographically separate, replicated infrastructure and are available immediately. Sophisticated security concepts and separately stored, encrypted backups guarantee data security even in exceptional situations such as a structural fire, flooding or an earthquake.

Confidentiality agreement with our translators

We are committed to placing your data under the strictest confidentiality and to observing the legal data protection requirements. Confidential treatment of your data is extremely important to us. For this reason, every translator who works for our language service agency is obliged to treat all documents with absolute confidentiality.

Non-disclosure agreement with our employees

Our employees are bound to absolute secrecy. As our client, you can trust us to handle your documents with the utmost discretion.

Staff training

Of course, all the safety precautions in the world are of no use if the employees are not properly trained. In data protection and security training courses, we raise their awareness of these issues and teach them how to handle confidential data securely. We also specifically define clear access authorizations for every kind of data.