The issue of data and information security in the translation industry
is a much-discussed topic in the age of the internet.
As a language service provider, we regularly deal with sensitive information, especially in connection with a company’s latest technological developments, financial reports or contracts.
It is especially important to trust that your confidential information is in safe hands.
To ensure that your text, translation and client data is well protected against unauthorized access, we have taken a number of security precautions:
Our high-availability, fail-safe server infrastructure is housed in a state-of-the-art data center in Germany, certified by TÜV Informationstechnik GmbH (TÜViT) with the “Trusted Site Infrastructure” (TSI) standard that fulfils the mandatory Level 2 requirements.
Several professionally managed firewall clusters on multiple layers of our infrastructure block attacks. The intrusion detection system can detect threats at an early stage and deter them effectively thanks to state-of-the-art security measures.
Both digital and physical access to our systems is strictly monitored. Maximum security standards and advanced building security measures prevent unauthorized access and environmental influences.
We use the latest security standards and encryption methods for our online platform and for data transfer every time. This ensures that every single document and piece of data that is uploaded and processed is highly encrypted and protected against unauthorized access – the highest level of security.
We work in compliance with SDVO. Like all companies, A.C.T. GmbH is obliged to comply with EU-GDPR, which came into effect on May 25, 2018. We have also taken all necessary measures to ensure long-term compliance with data protection regulations. The Federal Data Protection Ordinance is one of the strictest in the world.
Instead of sending your texts and translations by e-mail, we make them available for you to download from our encrypted server if you prefer. Once we receive your document for translation, it never leaves our system until the finished translation is delivered to you. Our translators log into our system using secure connections and handle your translation directly in our system. The completed translation is then accessible to our translation managers from inside the system, so that the final acceptance process can also take place directly from there.
The data center is designed such that if one server fails, another one immediately takes over with no interruption. If a disruption affects an entire region, whether due to technical malfunctions or environmental influences, our systems are booted in a geographically separate, replicated infrastructure and are available immediately. Sophisticated security concepts and separately stored, encrypted backups guarantee data security even in exceptional situations such as a structural fire, flooding or an earthquake.
We are committed to placing your data under the strictest confidentiality and to observing the legal data protection requirements. Confidential treatment of your data is extremely important to us. For this reason, every translator who works for our language service agency is obliged to treat all documents with absolute confidentiality.
Our employees are bound to absolute secrecy. As our client, you can trust us to handle your documents with the utmost discretion.
Of course, all the safety precautions in the world are of no use if the employees are not properly trained. In data protection and security training courses, we raise their awareness of these issues and teach them how to handle confidential data securely. We also specifically define clear access authorizations for every kind of data.