Welcome to our extensive FAQs section. We’ve summarized the most common questions about the translation industry for you. Use our navigation to access the subject area you wish to view. If you can’t find the question you want to ask, we will be happy to provide the information you need over the phone.
Yes. As your reliable partner, we can provide you with express translations after careful consultation with you.
You can access our languages and fields of expertise here.
Yes, we have an internal editing and proofreading department to ensure the best quality for our clients.
Our interpreting service include whispered interpreting, simultaneous interpreting and consecutive interpreting.
Yes. In addition to our standard language services, such as translation, proofreading and interpreting services, we are happy to handle your dubbing, subtitling and transcription projects. Find out more about our language services here .
You will, of course, be assigned a designated contact for your project who you can get in touch with at any time. You will be assigned a project manager including a deputy or a key account manager.
If you make a request normally using the contact form, you will receive an immediate confirmation of receipt. Express requests are processed within 30 minutes.
Yes, the quote will be prepared free of charge for you.
The costs for a translation can be reduced through framework price agreements, long-term cooperation or centralized placement of translation orders.
Yes. With a view to building a trusting relationship, we place a high priority on punctual delivery. Our project management team always has your deadline in mind.
By individual agreement, we can also arrange for your projects to be handled in the evening and arrange weekend services.
We have a network of over 1,000 qualified professional translators. This allows us to select the right translator for each project. By working together with our translation partners over many years, we can ensure that they have sound professional experience and are specialized in the corresponding fields.
Yes, only native speakers will work on your project.
The fields in which we specialize include business and economics, law, medicine, science and technology.
Thanks to long-standing cooperation with our regular clients, we have gained considerable experience in meeting client requirements. We also rely on the excellent qualifications of our professional translators. This way you can be sure that your project is in good hands with A.C.T.
If you make a request using the contact form, you will receive an immediate confirmation of receipt. Express requests are processed within 30 minutes.
We handle all Microsoft and Open Office formats, all InDesign files, HTML, XML and QuarkXPress files, as well as other formats.
Our special server solution and a client login to our order portal make it possible to transmit large files as well.
Yes, we use various CAT tools that include translation memories. This results in cost and time savings for you and simplifies quality assurance.
Confidentiality agreements and SSL encryption ensure that your data is treated confidentially.
Yes, we are certified according to ISO 9001:2015 and comply with DIN EN ISO 17100.
The professional translators we work with provide a test translation and go through a qualification phase. In addition, they have at least three years of professional experience and are specialized in specific fields.
Our software-assisted quality control system and the review by our internal proofreading department guarantee that your translation will be error-free. Our work for all our clients is based on the two-expert and even three-expert rule.
We will be happy to prepare a test translation of a text that we have selected together with you. This helps us learn more about your specific requirements and preferences. Close cooperation and a steady exchange of information help us to select a translator who matches your profile.
Our friendly support team will be happy to get in touch with you.
Please use the contact form or arrange a callback and
we will get back to you as soon as possible to help you.